Mark Davies is managing director of BCMGlobal
We know that the call‐centre environment can be challenging. Workloads can be repetitive and often involve dealing with dissatisfied customers. Employee well‐being is an important consideration for employers.
The increase in the use of call centres has been driven by customer demand for ‘out of office hours’ access to a range of services, as well as their desire to access 24/7 services from home.